is dedicated to providing our customers with excellent service.
Our saddle experts are here to meet your every need and can be reached in three easy ways:

Email: Click here to contact us
Phone: 1.800.637.6721

Customer Service
1 Maplewood Drive
Hazle Township, PA 18202

Customer Care Service Hours:
Monday - Friday: 8 a.m. ET - 6 p.m. ET
Saturday: 8:30 a.m. ET - 5 p.m. ET
Sunday: Closed

Tracking Your Order
Have you placed an order and want to check the status? Simply log into your account or click below and enter your tracking number.

   Check Order Status

Where We Ship
Products ordered on may be shipped to the 50 United States, APO/FPO addresses, Canada, Guam, PO Boxes, Puerto Rico and the Virgin Islands. Delivery option restrictions by location apply. Click for more details.

Returning Products From Your Online Order
Please call us at 1.800.637.6721 to obtain a Return Authorization Number and shipping instructions. View the complete Return Policy.

Your Account
To update your profile, change your password or view order history, simply sign into your account.  Not a registered user? Take a moment to register with and enjoy faster online checkouts, sign up for email newsletters and more.

Additional Questions? If you have additional questions please reference our Shipping Frequently Asked Questions by clicking here.

Website Accessibility strives to make our website accessible. is committed to diversity, inclusion, and meeting the needs of all of our customers, including those with disabilities. We are continually improving our website to comply with the accessibility guidelines in WCAG 2.0 AA. Further accessibility efforts are under way and we continue to update our website to improve accessibility. In the meantime, if the format of any material on our web pages interferes with your ability to access the information, please contact us to request assistance or if you have questions or comments about our web sites’ accessibility. Please call 1.800.637.6721 or submit an inquiry here.

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